The assistant for your medical practice answers patients while the front desk is busy.

Consultation hours, appointments, insurance, prescriptions – from your practice’s card. No diagnoses; urgent cases straight to 112 and 116 117.

Set up the assistant See how it answers

Setup €390 and €59 a month · 100 chats a month · installation on any website included

The practice’s assistant07:42

Do you take new patients with private insurance?

Yes, new patients are welcome – private and statutory. Shall I request an appointment for you?

An AI answers

Request passed to the front desk

Patient: Maria S.
Request: First visit
Suits: Tue or Wed morning

✓ by e-mail at 07:43

Example

€390setup, installation on your website included
€59a month – 100 chats
4 channelswebsite, link, WhatsApp, voice
24 hoursin German, Russian, English

What customers ask

The assistant answers from your company’s card. What is not in it, it passes on to you – and remembers your answer.

Appointments

Do you take new patients?
How do I get an appointment?
Can I come without one?
How do I move an appointment?

Insurance and costs

Statutory and private?
What does it cost for self-payers?
Which extra services and prices?

Prescriptions and papers

How do I order a repeat prescription?
How do I get a referral?
I need a sick note – what now?
What do I bring to the first visit?

The practice

Hours and holidays
Does the doctor speak Russian?
Is it step-free?
Do you make home visits?

What the assistant never does

Never gives a diagnosis or advice on treatment
Never reads lab results or names medicines
Urgent symptoms: 112 at once, out of hours 116 117
Asks no more about health than a booking needs

Try it yourself

Tap a question – this is how the assistant answers your customer. With your own card you test it in the dashboard before you pay.

Example answers: the card of an invented company, the answers are prepared.

The practice’s assistantan AI answers · online

Hello! How can I help?

Where it answers

Everything is in the price: the widget on your website, the page by link, WhatsApp and voice.

	In the price	How it works
Widget on your website	Included	A chat window in the corner of your website, in your colour. One line of code.
Chat page by link	Included	Without a website: your own link and QR code – for your Google profile, Instagram, business card, front desk.
WhatsApp	Included	The assistant answers in your WhatsApp Business. It needs your number and access to your Meta account.
Voice	Included	The customer talks in the widget, the assistant answers aloud. A talk of up to 3 minutes counts as a chat.
Calls to a number	On request	The assistant on your phone number. The number and the minutes come extra.

What the assistant knows

Your company’s card. We fill in most of it from your website – you check and add to it in the dashboard.

Basics: Name, what you do, languages; from your website
Contacts and address: Phone, e-mail, getting there, parking; from your website
Opening hours: By day, holidays, closures; from your website, you check
Services and prices: Name, price “from”, duration; from your website, you add
Booking: A link to your online booking – or “pass the request on”; you
Payment and terms: How to pay, deposits, cancelling; you
Team: Who sees customers, in which languages; from your website
Frequent questions: Your answers to questions the card did not cover; you and the assistant
Documents: PDFs on your website: price list, forms, leaflets; from your website
Where enquiries go: E-mail, WhatsApp – at once or once a day; you

Your field’s own lines

Medical practices

Insurance: statutory, private, self-payers
New patients: yes, no, waiting list
Open consultation: days and hours
Prescriptions and referrals: how to order
Doctors: specialities and languages
Home visits
Online booking: Doctolib or your own link

How it gets onto your website

From your website’s address to the first answer on it: about 20 minutes of your time.

You
You give us your websiteor your company’s name if there is none · 1 min
We
We read the website and fill in the cardAI, about 15 minutes
You
You check the card and the answersin the dashboard, before you pay
You
You paysetup €390 and €59 a month
We
We install the widget on your websiteany platform · part of the setup
You
You get enquiries and answer new questionsthe assistant remembers your answer

Fits any website

One line of code. Rather not? We install it – installation is part of the setup.

WordPress
Wix
Jimdo
IONOS
Shopify
Squarespace
Webflow
Tilda
Your own HTML
No website – link and QR

<script async src="https://denknova.com/widget.js" data-key="pk_…"></script>

You decide

The assistant answers only from your card and your answers.
The customer always sees that an AI answers.
What it does not know, it passes on to you – it never makes things up.
Every conversation is in your dashboard. You pause it with one click.

Price

€390once + €59 a month

Setup and support, 100 chats a month. The first month: €449.

Set up the assistant

Included

Installation on any website – we do it
Widget, page by link, WhatsApp, voice
German, Russian, English
Dashboard: card, conversations, enquiries

Good to know

You check the answers in the dashboard before you pay
Over 100 chats the assistant takes the contact and passes the question to you
Cancel in the dashboard, at the end of a month

Questions before you buy

Can the assistant harm a patient?

It gives no diagnoses and no advice on treatment. To questions about symptoms it says one thing: urgent – 112, out of hours – 116 117, otherwise an appointment.

What about data protection?

The assistant does not ask about health: a booking needs a name, a contact and the reason in a few words. Only you and your team see the conversations. A data processing agreement (AVV) is signed before the start.

Does it book in Doctolib?

It gives the link to your online booking or takes the request – name, contact, preferred time – and passes it to the front desk.

Will the front desk see what was asked?

Yes: every conversation and enquiry is in the dashboard.

And if the practice has no website?

The assistant works by link: in your Google profile, on your business card or as a QR code at the front desk.

Shall we set up the assistant for your company?

All we need is your website – or your company’s name if there is none. You check the answers in the dashboard before you pay.

Set up the assistant Write on WhatsApp

The first talk is free. We usually answer within an hour.